Excel Demo of Call Center WorkForce Management (WFM) with Tickets, Calls and Site Visits.
14:34
YouTubeProject Management Mastery
Excel Demo of Call Center WorkForce Management (WFM) with Tickets, Calls and Site Visits.
Excel-based Call Center Workforce Management (WFM) solution. Input AHT AHTC, Forecast of Track tickets, calls, and site visits and Resource availability. The system will summarise Resource Requirements against Resource Availability. Key Features: Task Management: Track tickets, calls, and site visits . Agent Scheduling: Optimize your team's ...
2.2K viewsSep 13, 2024
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