You've probably already noticed the difference between the way people line up at McDonald's and the way they line up at Starbucks. At McDonald's, a single employee handles your entire order. Even if ...

Queueing theory rules everything around you. This newest version of our highly accessible, 30-page introduction to queueing theory demystifies the subject without requiring pages full of equations.

Queueing theory provides a robust mathematical framework for analysing waiting lines, a critical aspect across sectors ranging from telecommunications and healthcare to manufacturing and ...

Queueing: Brits are experts at it, and airports are hotspots for it. It’s the inevitably boring but necessary slog of any journey. Check-in, bag drop, security checks, border control, boarding, ...