Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

St. Louis-based Express Scripts, a pharmacy benefits manager, will cut more than 300 jobs when it closes a call center in Pueblo, Colo., in April, according to The Pueblo Chieftain. Express Scripts is ...

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

BRUNSWICK | The Georgia Department of Labor will help Express Scripts recruit about 160 full-time patient care advocates from 9 until 11 a.m. Thursday at its Brunswick office at 2517 Tara Lane. The ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...