Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Customer service is crucial for any e-commerce company. It plays a pivotal role in building customer loyalty, driving conversions and increasing repeat sales. It can be your most important marketing ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Which is more important: To be right or happy? Let's change that to customer service. Is it more important to be right or retain a customer? Sure, there are limitations. There are customers who either ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business. Nobody likes dealing with angry customers, ...

Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Ever wondered why AHT varies wildly? The answer will surprise you and change how you view contact center metrics forever. At a contact center for a major US brand, my colleague discovered an ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...