The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle... Telephone operators of another era gather to ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

When it comes to contacting clinicians and patients, the hospital switchboard can be just as daunting to navigate as the maze of buildings and hallways on a hospital campus. Hospitals struggle to keep ...

Before smartphones, landline telephones were the way most people kept in touch. And until direct dialing became common, a switchboard operator's assistance was often needed to help with long-distance ...