A U.S. Postal Service supervisor pleaded guilty to federal charges in California after stealing more than $300,000 worth of checks, collectibles and other goods. Joivian Tjuana Hayes, 36, agreed to a ...

The holidays are a time for generosity. Many show appreciation by tipping service workers. But deciding who to tip, and how ...

Some airport service workers are demanding better wages and benefits. Some airport workers at Charlotte International Airport are on strike days before holiday travel ramps up for Thanksgiving due to ...

Josh Hoffman sat before a room of aspiring homeless service workers and talked about why it’s important not to get discouraged. To make his point, the veteran in the field recalled a story of a woman ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...